Refund policy

You may request a return within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, with tags attached and in its original packaging. Please keep your receipt or proof of purchase.

Items purchased at a discounted or sale price are eligible for our 30-day return policy. Gift cards cannot be returned.

Starting a return

Email support@atlasmilano.com before sending your item back. Items returned without prior approval may not be accepted.

Approved returns should be sent to:

Atlas Milano
450 Rue Saint-François-Xavier
Montréal, QC H2Y 0E5
Canada

Return shipping and fees

Customers are responsible for return shipping costs for change-of-mind and sizing returns. Original shipping charges are not refundable.

We do not charge restocking or handling fees.

For damaged, defective or incorrect items, contact support@atlasmilano.com before returning the order so we can help resolve the issue and provide return instructions.

Damaged, defective or incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is damaged or defective, or if you received the wrong item. Include your order number and clear photos of the issue when possible.

Exchanges

The fastest way to receive a different item or size is to return the original item and place a new order once the return has been approved.

European Union 14-day cooling-off period

If an order is shipped into the European Union, you have the right to cancel or return it within 14 days without providing a reason. The item must be unworn, unused, with tags attached and in its original packaging. Proof of purchase is also required.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact support@atlasmilano.com.